Common questions
How do I cancel my subscription?
Open iPhone Settings, tap your name, then Subscriptions. Choose Clear and tap Cancel Subscription. Cancel at least 24 hours before your trial or billing period ends to avoid the next charge.
How do I restore my purchase?
Open Clear, go to the subscription screen and tap Restore Purchases. Make sure you’re signed in with the same Apple ID you used to buy.
How do I delete my account?
In Clear, go to Profile and choose Delete account. This removes your account, photos and data. It doesn’t cancel your subscription, so cancel that in iPhone Settings too.
My scan didn’t work.
Find soft, even light (facing a window works well), remove glasses, pull your hair back and hold your phone at arm’s length. Then try again.
A product is missing or wrong.
On any product page, tap Report a problem, or email us the product name and a photo of the label. We add new products every week.